- I get an error saying "Browser not compatible".- I get an error saying Your Internet Connection is too slow/Problem with Connection.- I get an error saying your System is Too Slow/Too many Apps Running/Slow System Detected.- My Camera/Mic is not getting detected or Re-Enabling Camera/Mic.- I accidentally blocked access to my Camera and Microphone.- I get an error saying "Device not Compatible".- Quiz is not Starting or Nothing happens after clicking on "Start Quiz" Button.- Play button is not there in the video.- Proctoring stopped and my session/course is not completed.- I get an error saying "Camera/Microphone not available".- I get an error saying "System clock is out of sync.".- How to Refresh/Reload the browser page.- My session is running but without Proctoring.- I am not able to get the image box to capture the Photo ID.- I get an error saying "Not able to start the proctoring service".- I get an error saying "Could not get Proctoring Session, please reload the page and try".- I get an error saying "An error has occurred" while adding the extension.- Is it mandatory to complete the entire modules/process in one go?.+ FAQs/Common issues faced during the process.Check "Remember my choice" to avoid repeatedĮxternal protocol request popup and Click “Launch Application” button, the application should be launched by Receiver successfully even with CST enabled. Where it will download ICA file for the resource.Ħ. Otherwise, It will work in non-invoked mode. It indicates Chrome is working at WebHelper.exe invoked mode. If “External Protocol Request” dialog window pops up.
In Storefront resource enumeration page, click an application icon. In this situation, user can click “Already installed” to continue, Chrome will work in Citrix WebHelper NOT invoked mode.ĥ. If “Just a moment, we’re detecting if…” webpage doesn't redirect to storefront web page, it means the configuration for Citrix WebHelper invoked mode failed.If “Just a moment, we’re detecting if…” webpage doesn’t auto redirects to enumeration/login page of storefront, please click “Detect again” button to try again.Click “Launch Application” button, the expected output is, “Just a moment, we’re detecting if…” and then automatically redirects to Storefront resource enumeration page with resources listed, or Storefront login page (you might need to re-enter user credential and click “Logon” button). Note: Verify url receiver:///Citrix/…, Verify the client machine can resolve the AG FQDN to correct IP address.Ĥ. Click “Detect Receiver” button and wait, you should see Chrome “External Protocol Request” dialog window pop up. Access Netscaler Access Gateway URL in Chrome and login with user credential, You should get below “Detect Receiver” page.ģ. Chrome > Settings > Show advanced settings > Privacy > clearing Browsing data: the beginning of time, then exit Chrome and re-run it.Ģ.
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